FREQUENTLY ASKED QUESTIONS (FAQ)
Q. Why I should trust you?
A. First of all we work not first year and have good reputation. To be sure, you
can check it on several independent places: eBay Feedback Profile, Webmoney Verification
You can also read feedbacks about us here
http://araxfoto.com/feedbacks/
and ask about us from our purchasers directly
http://araxfoto.com/links/portfolio/
or use www.google.com for find many of
our happy users worldwide:
example, example.
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Q. What about duty, tax along shipping to me?
A. Usually we send every parcels as GIFT indicated on custom declaration.
We also include Repair Invoice and indicate low price for decrease custom tax. In 90% of cases it works and you'll not pay any custom/state duty or tax.
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Q. How quickly do you send the parcels?
A. If a unit is available, then we send it within 48 hours from the moment we receive your payment.
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Q. How long would it take to get the ARAX MLU/SE?
A. We upgrade the Special Edition (SE) camera and test it during 7-14 days after receiving your payment and then we send it to you immediately via Regular or Express Airmail.
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Q. How long will it take to deliver the parcel to the USA?
A. 7-15 days if it is delivered via Regular Airmail for USA, Western Europe, Asia. 3-5 days for Express Airmail (EMS).
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Q. Do you provide a warranty?
A. Yes, of course. Here is our 30 DAY RETURN POLICY and ONE YEAR WARRANTY.
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Q. Do you allow the discounts?
A. Yes, we do. Our permanent clients and business partners are offered special prices. Also we can consider the discounting of the prices on several items of our products. The value of discounts will depend on volume of your order.
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Q. Is there any need to insure the parcels?
A. If you have paid the amount of risk, then you are assured against both money and goods loss. We recommend insuring your parcels.
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Q. If I buy one of your cameras, do I have to pay any taxs or duties? What about sending it like a gift?
A. I can't tell you exactly, but about 96% of our shipments have arrived without problem when using EMS express airmail. Calculate your country's shipping cost here. We indicate GIFT on customs form and include a REPAIR invoice with all camera kits to show customs that you didn't buy it but only had it repaired.
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Q. Shall I inquire about availability beforehand or shall I transfer money straight away?
A. Please don’t transfer money straight away. Write to us first.
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Q. Do you accept payment by credit card (VISA, MasterCard or American Express)?
A. Yes, we accept VISA, MasterCard, American Express, Discover/Novus, Diners Club, JCB cards, via www.2CheckOut.com. 2CO will also accept Electronic Check Drafts - also known as ACH or Digital Checks and FXSource - Direct electronic funds transfer service.
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Q. What about payment in the Euros?
A. It is not a problem. We accept it.
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Q. Do you use PayPal?
A. PayPal works with Ukraine and other former USSR countries with limitations. But we have a partners in USA who accepts payments for us via PayPal without limitations.
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Q. How can I find out is my camera real ARAX or fake?
A. All real ARAX cameras comes with ARAX nameplate. Very rare, maybe 3-5 pcs in year according buyer request we made the ARAX cameras with original KIEV name plate. To know is it true ARAX, you should ask the original ARAX warranty card with the serial
number of camera and my own signature. You should know that any ARAX gears sells with our one year warranty card and mandatory my own natural signature. Without exception. No scan, no any form of electronic signature. The natural normal signature made by Parker or Fisher Space Pen.
Some of sellers, dealers even "official" and "exclusive" uses
our pictures, descriptions, ideas etc. Please note, that we not responsible
for any parts of our pictures, descriptions, ideas which was stolen from our
website (www.araxfoto.com) and our
eBay auctions (araxfoto).
If you not see the link to our official website - it mean that the
information was stolen and uses without our permission. Also we not
responsible for any ARAX cameras bought not directly from our website. We
write this warning, for protect our customers from swindle.
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Q. Why doesn't ARAX sell it's products via other regional or national distributors?
A. ARAX Cameras are by their nature limited production, custom order items. Each buyer has unique requirements. Therefore, every ARAX made already has an owner. Completed cameras are not kept in inventory as in most higher-volume mass produced businesses. This is the only way to maintain the superior quality of our product. We have the best technicians in Kiev and they can only produce a finite quantity of ARAX cameras without compromising the quality of the product. ARAX maintains it's fast delivery and outstanding customer service without the cost of intermediaries, which would have to be passed on to the consumer.
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Q. How do you receive money in the USA, if one lives in Ukraine?
A. There is our partner's account in the USA, whom you can pay for the goods in a way the most convenient for you. In this case you must add 10% to the total cost.
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Q. Where can I leave my feedback?
A.You can leave your feedback here or on independent sources: Facebook | Flickr | Twitter | YouTube | Yahoo
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Q. What is the difference between ARAX-CM and ARAX-CM/MLU?
A. Only the MLU (Mirror Lock-Up) function. MLU operates independently of the shutter button. You can lift the mirror separately without using the shutter release. When you push the shutter release, the mirror lifts up automatically as usual. This feature eliminates any vibration caused by the mirror movement when doing macro photography or when working with long focal length lenses.
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Q. I have noticed that the Kiev factory has closed down. Does this mean that the available Arax camera will be used or new?
A.Factory closed, but cameras are new which was stored on warehouse. ARAX cameras are brand new, never used and with full warranty worldwide.
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Q. Do you modify Kiev-88 cameras or film backs to make them compatible with Hasselblad?
A. No. It is not so good idea to mix accessories with moving parts of different cameras. The correct, high quality operation of the camera is guaranteed ONLY if you use the film backs of the original manufacturer. You can use only the viewfinders on Hasselblad. There has no moving parts and fully compatible with Hasselblad.
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Q. Do your lenses fits to Hasselblad camera body?
A. No. Any of our or Kiev lenses not fits to any Hasselblad camera body.
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Q. What is the price of the instructions in English?
A. For our clients we send all instructions for free.
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Q. Can you send a parcel to Japan?
A. Yes. We send parcels practically saying to all countries in the world.
Here is the list of the countries where we send our parcels to.
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Q. How much does this shipment cost?
A. Here are the shipment costs…
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Q. How can I save shipment cost?
A. You can save money for shipping, buying more than one item at once. Or you can use free shipping offering.
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Q. Inform me please about your hours of operation.
A. Hours of
operation for support, sales and shipping: Monday — Friday 10AM — 6PM. Our time zone is GMT+2 (Kiev, Ukraine, Europe).
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Q. Can you repair any cameras other than those produced by ARSENAL?
A. Yes. We can repair any cameras made within the territory of the former USSR.
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Q. How can I repair KIEV 88 camera's body?
A. Just ship it via regular airmail to us, we will repair it and send it back
to you. You will have to pay for the shipping and repairing.
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Q. Could you exchange my old camera SALYUT for a new ARAX one?
A. We are sorry, but we cannot do any exchange of cameras.
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Q. Why haven't I received the answer from you yet?
A. Most likely you
have written the wrong address when completing the e-mail form. Or your\provider's spam-guard rejects emails from us. Please try again from another e-mail.
Information you give us is never sold or given to others. You will never receive unsolicited email from us.
We appreciate your business and respect your privacy.
Faq
